Refund policy

Last updated: 1 December 2026

A contribution on GiftRise is a gift to the list owner. Once it is credited to the list owner’s balance, it is final. This page explains when we do refund a payment and how.

When we refund

We refund the full amount you paid, including the service fee, in these cases:

  • Duplicate or wrong payment. You were charged twice for the same contribution, or charged a different amount than shown at checkout.
  • Unauthorised payment. Someone used your card or account without your permission.
  • Fraud or rule-breaking. We remove a wishlist because it breaks our Terms of Service, for example because it misleads contributors.

We refund your contribution, without the service fee, in this case:

  • Payouts not set up. The list owner does not complete identity verification with our payment provider within 85 days, or closes their account before setting up payouts, so the money cannot be paid out. The service fee is not refunded because our service and the payment processing have already been provided.
  • Balance too small to pay out. On the day of the automatic payout (85 days) or when the list owner closes their account, the balance is €3 or less, which does not cover the withdrawal fee. The service fee is not refunded for the same reason.

When we don’t refund

  • You changed your mind after the contribution was credited.
  • The list owner spent the money on something other than the wish.
  • The list owner chose not to buy the item, or the item is no longer available.

If you have an issue with what the list owner did with your gift, please talk to them directly.

Right of withdrawal

Our service is performed in full as soon as your contribution is credited to the list owner’s balance. When you confirm a payment, you ask us to perform the service immediately and acknowledge that the 14-day right of withdrawal ends at that moment.

How to ask for a refund

Email hello@giftriseapp.com within 30 days of the payment with:

  • the email you used to pay,
  • the date and amount,
  • the link to the wishlist,
  • what went wrong.

We reply within one business day. Approved refunds go back to the original payment method and usually arrive within 5-10 business days, depending on your bank.

Chargebacks

Please contact us before you dispute a payment with your bank - it’s usually faster. If a dispute is decided in your favour, the disputed amount is deducted from the list owner’s balance.